Frequently Asked Questions
Everything you need to know about transforming your living space with ekhasa.
What materials are used in ekhasa home products?
We prioritize sustainability and durability by using premium materials such as organic cotton, sustainably sourced hardwoods, and eco-friendly dyes to ensure your home remains both beautiful and safe.
How long does shipping take for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks depending on your location to ensure safe handling and assembly.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Do you offer international shipping?
Currently, ekhasa ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination and item weight.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also log in to your ekhasa account to view real-time updates.
Are your textiles machine-washable?
Most of our linens and cushion covers are machine-washable on a gentle cycle. However, we recommend checking the specific care label on each product or visiting the product page for detailed maintenance instructions.